Supervision Instructions

 

 

• PREPARATIONS BEFORE FLIGHT:

              a) Stamping of boarding passes and tags

              b) Seating Plans

              c) Pre booking

 

• INFORM OTHER STATIONS ABOUT TIME CHANGES OF FLIGHTS

 

• START CHECK IN :

  Inform handling agent to start check in at counter

  Supervise handling agent

  Make sure that airline regulations are being properly obeyed

  Write down the pax. final figures from the check in, in order to be given to crew

  In case of delay, request from airline if refreshments are allowed to be given to pax.

  (billing info must be handed to supervisor and sent to the airline).

 

• SUPERVISING AIRCRAFT WHILE GROUNDED:

  Request a weather forecast in order to be given to captain on board

  Welcome crew once aircraft door is opened

  Make sure fueling, loading and cleaning is on time to serve the aircraft

  Inform crew for specials (wheelchairs) and number of pax. departing

  Check to see that all luggage tags indicate the destination and flt. # of pax. departing

  Check that fueling, cleaning and security ( checked from crew also) are completed before departure

  When all is completed, inform handling agent to give departure

 

• GATE DEPARTURE

  Announcement will be given from handling agent for pax to come thru security and gate #

  Once pax. start departing gate, there will be a boarding pass count by handling agent and supervisor together

  Once count is agreed, gate doors close

NOTE: IN CASE COUNTING IS NOT AGREED AND SOME PAX. ARE MISSING, SEVERAL ANNOUNCEMENTS NEED TO BE MADE ONCE AGAIN WITH FLT. # AND GATE #, IN A LOUDER  WAY DEMANDING IMMEDIATE ATTENTION. IF ANY DOUBTS , ALSO SUPERVISOR MUST REQUEST A HEAD COUNT ON THE AIRCRAFT TO SEE THAT HEADS ARE THE SAME AS BOARDING PASSES AT GATE

 

CLOSING THE AIRCRAFT:

a) Inform crew that all are on board and to have a head count before departing

b) Make sure that the load sheet is given to captain by handling agent

c) After all the above is completed, we wish the crew a safe flight

 

NOTE: IF TRANSIT PAX. ARE ON BOARD THE CREW SHOULD ASK FROM SUPERVISOR IF THESE PAX. SHOULD BE DISEMBARKED WITH TEMPORARY BOARDING PASSES . IF REFUSED AND PAX. SHALL STAY ON BOARD AND FUELING SHALL BE PROVIDED AT THE SAME TIME, THEN WE WILL HAVE TO GET THE FIRE TRUCK TO BE THERE TILL FUELING IS COMPLETED.

 

GENERAL DECLARATION SHEET

a) General declaration must be completed from representative and fill out form properly ( sign at the bottom)

b) All coupons must be collected from handling agent and placed in airline envelope with date ,tour operator and flt. #  written on the outside of the envelope and sealed. Send to airline address.

 

LONG DELAYS: 

 In case of technical problems or aircraft long delays may occur, in this situation we are responsible to arrange crew and pax. transportation from the airport  to the hotel and from the hotel to the airport and hotel accommodation for crew and pax. Note that we separate the crew from the pax in 2 different hotels. We must advise airline first to get the authority for this matter.

 

*We are also responsible to contact the Slots department in Athens in order to improve and get slots approvement once the airline has requested with SCR to the slot control. Please find here the SITA address for slots in Greece ATHHAXH and always copy RHOFCXH  

 

*For your information we have also other representatives in the Greek stations that we are cooperating such as: AOK,ATH,HER,CHQ,JMK,JTR,JSI,SKG,GPA,IOA,PVK, SMI,CFU,ZTH,KGS,EFL,KIT,MJT,KLX.   

 

*Also we have our own accounting department that we can do an analytical charges such as delays, handling invoices, caa charges e.t.c for all the expenses occurred in each station in Greece or for RHO station and send an updated statement with all the invoices paid off to the carrier every end of the month. A Pro-forma invoice will be send to the airline prior to monthly flights in order to transfer money to our account where we will then take over all charges accordingly. Written authorizations from the airline will be requested for delays or any other extra charges.

 

*For any other issues such as fines, extension of keeping non 24 hours operating airports for delay flights, passport issues having to do with immigration or anything that offends the airline, we are always responsible to take proper actions.